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Why have I not received my reservation income?
Payment is sent 7 days after the end of the booking, leaving the guests the opportunity to make a claim on the site if your service does not match your initial description. You will receive the amount of the reservation in the form of a bank transfer. To receive this transfer, it is essential to fill in your bank account information in the "My Account" section and then "Payment Information", as well as to provide a scan of your identity card or passport in the "Documents" tab. To upload your b
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Can the host cancel the reservation?
After the date of the payment of the reservation, a cancellation of the reservation cannot be made, unless it meets the following conditions: The rental may be canceled by the host in the following cases: In the event of an unfavorable weather forecast for the entire duration of the reservation. A copy of the special weather report must be communicated to the site in order to justify it. For any cancellation requests, the host must make the request on the page with the exchange with the r
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How can I promote my ad?
Owners can boost their reservation requests by following these suggested tips: Upload beautiful photos Set affordable prices Include a detailed description Be responsive and up to date Have a complete profile Share your ad in your network
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Is it possible to have the guest's phone number?
The guest's contact details are transmitted only after confirmation and payment of the reservation on the website www.francerent.com. Any attempt to bypass the site will result in your account being suspended and/or deleted.
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How much will I receive per rental?
You will receive 85% of the price you set on your ad. FranceRent charges a 15% commission per reservation.
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What if a guest wants to pay directly?
The guest's contact details are transmitted only after confirmation and payment of the reservation on the website www.francerent.com. Accepting reservations outside of the site expose yourself to risks (insurance, deposit, payment...) and the suspension of your account.
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Should I fill up the boat gas tank?
To make the reservation easier, it is preferable to fill the gas tank before any reservation but you are not obliged to do so. However, the renter is obliged to return the boat with the same level of fuel as at the beginning of the reservation.
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What safety equipment is mandatory on a boat?
You must have safety equipment adapted to the category of navigation of your boat, in particular the number of life jackets corresponding to the capacity of the boat.
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Can I stay onboard during the rental?
You have the possibility to stay on board the boat but as a passenger/guide and not the master on board. If you want to keep control onboard, you will need to have a professional skipper's diploma.
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How do you book a boat tour?
You can book a boat tour by going to https://francerent.com/boat-tours , choose the desired tour, dates and number of guests, and click on Reserve. The remaining step is for the host to accept your request and for you to pay it. Voila!
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Editing your boat ad
If you want to edit your boat ad you can do this by accessing Business Area > My Ads > Edit.
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Who can rent my boat?
You choose the future guests, based on his or her evaluations. Moreover, if you consider that the guest does not have the skills to navigate, you have the right to cancel the reservation.
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What if I receive a cancellation request from a guest?
If you receive a cancellation from a guest, you are not required to do anything else. We will take care of the request and cancellation policy rules.
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Deleting my boat
If you want to delete your boat you can do this by accessing Business Area > My vehicles > Delete.
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What if I have accepted a reservation but am no longer available?
If you have accepted a reservation and you are no longer available, you will have to modify the reservation dates or submit a cancellation request on your FranceRent account.
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How does a rental on FranceRent work?
Do you wish to offer your service to clients? Here is the procedure to follow: Create your ad for free Choose the ideal renter Meet your guests Collect the payment Leave a review to your guests
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How do I add my banking information?
To make reservations or to receive transfers from your rentals, it is essential to fill in your bank account information under the "My Account" section and then "Payment Information".
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What should I do if I find that the renter does not have the required skills to rent my boat?
If the renter does not have the expected level to safely manoeuvre your boat, you have several options: You can suggest that he takes on a skipper at his own expense You can offer to cancel the rental, FranceRent will refund the renter the amount of the rental on his credit card. If the renter is at fault (false nautical CV, doesn't hold a boating licence), the refund will be at your discretion. As for the management fees, FranceRent will not be able to reimburse them.
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Can I only rent my boat at the quay (per night)?
FranceRent is not suitable for overnight rentals. If the boat is only offered for an overnight stay, we advise the owner not to register the boat on the platform.
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Can I respond to my reviews/comments?
Unfortunately, we don't have this option for now.
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Can I leave a review/comment on my rentals?
After each FranceRent reservation, you'll have the possibility to leave a rating (from 1 to 5) and a review on the guest, either on his navigation/driving or his behavior during the rental. You will receive a notification on your email when the review period starts.
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What is the difference between a skipper and a technical guide?
A skipper has a certified diploma (Captain 200 or Yacht-Master for example). He may be compensated for his activity. An accompanying person cannot be compensated for their activity. It is usually the owner of the boat who wishes to remain on board as a passenger (without touching the controls of the boat even for maneuvers). The guest must always be the captain of the boat he is renting.
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When and how do I get paid?
Payment is sent 7 days after the end of the reservation. Transfers are not sent on public holidays or weekends. This period gives the guests the opportunity to file a complaint on-site if your service does not match your initial description. You will receive the amount of the reservation in the form of a bank transfer. To receive this transfer, it is important to fill in your bank account information (RIB) in the "My Account" section and then "Payment Information", as well as providing a scan
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Is it free to create an ad?
Yes. You can always create ads for free on FranceRent.com.
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In what condition should my boat be in?
You have a commitment to our platform, the insurer and the guests. Your boat must be perfectly equipped and in compliance with the legislation in force, so it must be equipped according to its category of navigation and regularly maintained. You may be held liable in the event of damage if it does not comply with these regulations.
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Do I need a contract for a boat rental?
Yes, a rental contract must be completed and signed by you and the guests. You will receive a pre-filled template, by email, as soon as the guest's payment has been validated. You are free to adapt, modify or use any other regular contractual document of your choice.
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Can I rent my car to FranceRent?
FranceRent is a peer to peer web portal. That means you will not rent your car to FranceRent, but to clients who search for car rentals.
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Do I have to declare my income?
FranceRent does not transmit information to local tax authorities, you are obliged to declare your income yourself. Depending on your company's registration, please contact your national or local tax authorities to receive more information.
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How do I cancel my reservation?
To cancel your reservation you have to go to https://francerent.com/trips , open the desired reservation, click on Cancel, select the reason and that's all!
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Who sets the rental price?
You are free to set your rates in your ad management.
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Can the guest cancel his reservation?
If the guest cancels without a valid reason, the following penalties will be applied (depending on the cancellation conditions chosen by the guest): Flexible, Moderate, and Strict. All the conditions are displayed on the page of the service Only a special weather report allows the guest to cancel his reservation at no charge. You can find an amicable arrangement with the host by changing the reservation dates.
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Can I include the skipper fee in the rental rate?
Yes, you have the possibility to include the skipper fee if the boat is only offered "with skipper". You will have to specify this in your listing.
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Do I have to be present when the boat keys are handed over?
It is preferable that you are present, to explain to the guests the operation, adjustments, and particularities of the boat. In addition, you can also share with him your knowledge of the region and the nice corners of the sailing area. Note: We strongly recommend (if you have the possibility) to meet the renter earlier than the scheduled time and help him/her to take the boat in hand.
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How are the rental rates for the requests on my ad calculated?
You are free to set your rates in your ad management.
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Is renting cars on FranceRent profitable?
Yes. Our hosts usually make between 3000 and 15000 EUR per year.
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What are the conditions for creating an ad on the site?
You must own a registered boat/car/helicopter/plane that meets the following conditions: Be insured all year round Be in perfect working condition and regularly maintained Be equipped with the safety equipment according to its category
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Where can I find the rental contract?
You will receive the rental contract on your email address and also in the details of the booking ( messaging area ).
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What insurance do I need to rent my car out?
To rent a car on FranceRent you are obligated to have insurance that covers all the renting activity to different clients. Call your car insurance company and they will help you out!
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Can I save my wintering dates on my boat?
Yes, you can add your wintering dates in the unavailability calendar by editing your listing.
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Is renting my boat on FranceRent profitable?
Yes. Our hosts usually make between 3000 and 15000 EUR per year.
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What are the documents to send so that I can receive my reservation income?
We don't need any documents in order to send your rental income but in certain cases, we may demand some extra documents. Don't worry, we'll let you know by email if we need something.
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What types of boats are accepted?
Accepted boats are motorboats, sailing boats, and yachts in perfect sailing conditions.
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What happens if the boat is damaged during the rental?
If you have any issues while you are out, please contact the host immediately with all of the details. The host must be covered for rental activity so he will let you know what steps to take.
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Can I offer my boat for half a day?
Yes!
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